{"id":8493,"date":"2025-04-01T10:30:00","date_gmt":"2025-04-01T01:30:00","guid":{"rendered":"https:\/\/blog.tason.com\/wordpress\/?p=8493"},"modified":"2025-04-18T10:31:27","modified_gmt":"2025-04-18T01:31:27","slug":"ivr-interactive-voice-response","status":"publish","type":"post","link":"https:\/\/blog.tason.com\/wordpress\/ivr-interactive-voice-response\/","title":{"rendered":"IVR (\ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5)"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"315\" src=\"https:\/\/blog.tason.com\/wp-content\/uploads\/2025\/03\/image-test-bg-2.png\" alt=\"\" class=\"wp-image-7969\" srcset=\"https:\/\/blog.tason.com\/wp-content\/uploads\/2025\/03\/image-test-bg-2.png 1024w, https:\/\/blog.tason.com\/wp-content\/uploads\/2025\/03\/image-test-bg-2-630x194.png 630w, https:\/\/blog.tason.com\/wp-content\/uploads\/2025\/03\/image-test-bg-2-768x236.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group custom-group-spacing is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<p>\ubc14\uc05c \uc5c5\ubb34 \uc911\uc5d0 \ub9cc\ub09c \uc5b4\ub824\uc6b4 \uc804\ubb38 \uc6a9\uc5b4, \uad81\uae08\ud558\uc9c0 \uc54a\uc558\ub098\uc694? \ud734\uba38\uc2a4\uc628\uc774 \uc5b4\ub835\uace0 \ubcf5\uc7a1\ud55c \uc6a9\uc5b4\ub97c \uc27d\uac8c \uc124\uba85\ud558\uaca0\uc2b5\ub2c8\ub2e4. \ud734\uba38\uc2a4\uc628 \ub2e8\uc5b4\uc11c\ub78d\uc5d0\uc11c \ud558\ub098\uc529 \uaebc\ub0b4\uc11c \ud655\uc778\ud574\ubcf4\uc138\uc694.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group custom-group-spacing is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<h3 class=\"wp-block-heading has-contrast-color has-text-color has-link-color wp-elements-1e585ff2ea4abb1d1cfaad511e6c047e\"><strong>IVR\uc740 \ubb34\uc5c7\uc778\uac00\uc694?<\/strong><\/h3>\n\n\n\n<p>IVR(Interactive Voice Response, \ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5)\uc774\ub77c\ub294 \ub2e8\uc5b4\uac00 \uc0dd\uc18c\ud560 \uc218 \uc788\uc9c0\ub9cc, \uc0dd\ud65c \uc18d\uc5d0 \uc774\ubbf8 \uc790\ub9ac \uc7a1\uc544 \ub9ce\uc740 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc775\uc219\ud55c \uc2dc\uc2a4\ud15c\uc785\ub2c8\ub2e4. \uc774 \uc2dc\uc2a4\ud15c\uc740 \uace0\uac1d\uc774 \uc804\ud654 \ud1b5\ud654 \uc911 \ud0a4\ud328\ub4dc \uc785\ub825\uc774\ub098 \uc74c\uc131 \uba85\ub839\uc744 \ud1b5\ud574 \uc6d0\ud558\ub294 \uc815\ubcf4\ub97c \uc5bb\uac70\ub098 \uc694\uccad\ud560 \uc218 \uc788\uac8c \ud574\uc8fc\ub294 \uc790\ub3d9 \uc751\ub2f5 \uc2dc\uc2a4\ud15c\uc785\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 1\ubc88\uc740 \uc8fc\ubb38 \ubb38\uc758, 2\ubc88\uc740 \ubc30\uc1a1 \uc870\ud68c\ucc98\ub7fc \uba54\ub274\ub97c \ud654\uba74\uc5d0\uc11c \uc120\ud0dd\ud558\ub294 \ubc29\uc2dd\uc774\uba70, \uc9c1\uc811 \uc0c1\ub2f4\ud558\uc9c0 \uc54a\uc544\ub3c4 \uc815\ubcf4\ub97c \uc548\ub0b4\ud558\uac70\ub098 \uc694\uccad\uc744 \uc811\uc218\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>IVR\uc5d0\ub294 \ub2e4\uc591\ud55c \uae30\uc220\uc774 \ud65c\uc6a9\ub418\uba70, \ub2e4\uc591\ud55c \ucc44\ub110\ub85c \ud655\uc7a5\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<ul>\n<li>DTMF \uc2e0\ud638: \uc804\ud654 \ud0a4\ud328\ub4dc \uc785\ub825\uc73c\ub85c \uba54\ub274\ub97c \uc120\ud0dd\ud558\uac8c \ud558\ub294 \uc785\ub825 \ubc29\uc2dd<\/li>\n\n\n\n<li>TTS(Text-to-Speech): \uc2dc\uc2a4\ud15c\uc774 \ud14d\uc2a4\ud2b8 \uc815\ubcf4\ub97c \uc74c\uc131\uc73c\ub85c \uc77d\uc5b4 \uc815\ubcf4\ub97c \uc804\ub2ec<\/li>\n\n\n\n<li>\uc74c\uc131 \uc778\uc2dd: \uc0ac\uc6a9\uc790\uc758 \uc74c\uc131 \uba85\ub839\uc744 \uc778\uc2dd\ud574 \ud0a4\ud328\ub4dc \uc785\ub825\uc774 \uc5c6\uc5b4\ub3c4 \uba54\ub274 \ud0d0\uc0c9 \uac00\ub2a5<\/li>\n\n\n\n<li>UMS(Unified Messaging System): \ubb38\uc790, \uc774\uba54\uc77c \ub4f1\uc73c\ub85c \uc548\ub0b4\ub97c \ud655\uc7a5\ud574 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc751\ub300 \uc2e4\ud604 \uac00\ub2a5<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group custom-group-spacing is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<h3 class=\"wp-block-heading has-contrast-color has-text-color has-link-color wp-elements-5e8ebe969940071657cd1d1fdb104c15\"><strong>\uc774\ub807\uac8c \ud65c\uc6a9\ud574\uc694<\/strong><\/h3>\n\n\n\n<p>\uae30\uc220\uc774 \ubc1c\uc804\ud558\uba74\uc11c IVR\uc740 \uc5ec\ub7ec \ubc29\uc2dd\uc73c\ub85c \ubc18\ubcf5\uc801\uc778 \ubb38\uc758\ub97c \uc790\ub3d9\uc73c\ub85c \ucc98\ub9ac\ud574 \uace0\uac1d\uc5d0\uac8c \ube60\ub978 \ud6a8\uc6a9\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ud2b9\ud788 \uc6b4\uc601 \uc2dc\uac04 \uc548\ub0b4, \uc8fc\ubb38 \uc870\ud68c, \uc608\uc57d \ubcc0\uacbd\uacfc \uac19\uc740 \ub2e8\uc21c\ud55c \uc694\uccad\uc740 \uc0c1\ub2f4\uc0ac \uc5f0\uacb0 \uc5c6\uc774\ub3c4 \ud574\uacb0\ub418\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc544 \uc0c1\ub2f4\uc0ac\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n\n\n\n<p>AI \ubc1c\uc804\uc73c\ub85c \ud654\uba74\uc744 \uc81c\uacf5\ud558\uc9c0 \uc54a\uc544\ub3c4 \uace0\uac1d\uc774 \uc74c\uc131\uc73c\ub85c \uc694\uccad\ud558\uba74 \uc2dc\uc2a4\ud15c\uc774 \uc774\ub97c \uc778\uc2dd\ud574 \uc801\uc808\ud55c \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\uc2dd\ub3c4 \uc2e4\uc81c\ub85c \uc4f0\uc774\uae30 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0 \uc0c1\ub2f4\uc0ac\uac00 \ub300\uc751\ud558\uae30 \ud798\ub4e0 \uc2ec\uc57c\uae4c\uc9c0 \ud3ec\ud568\ud574 24\uc2dc\uac04 \ub300\uc751\ud558\uace0, \uc11c\ube44\uc2a4 \ud488\uc9c8\ub3c4 \uc720\uc9c0\ub418\uba74\uc11c IVR\uc744 \ub3c4\uc785\ud558\ub294 \uae30\uc5c5\uc774 \ub298\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud558\uc9c0\ub9cc \uc0c1\ub2f4\uc0ac\uac00 \uc544\ub2cc IVR\uc744 \ud65c\uc6a9\ud558\uba74\uc11c \uacfc\ub3c4\ud558\uac8c \ub9ce\uc740 \uba54\ub274\ub97c \uc81c\uacf5\ud558\uac70\ub098 \ube60\ub978 \uc751\ub300\ub97c \uc81c\uacf5\ud558\uc9c0 \ubabb \ud55c\ub2e4\uba74 \uc624\ud788\ub824 \uace0\uac1d \ubd88\ub9cc\uc774 \ucee4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc124\uacc4 \ub2e8\uacc4\uc5d0\uc11c \uace0\uac1d \uc911\uc2ec\uc758 \uc811\uadfc\uc774 \uc911\uc694\ud55c \uc774\uc720\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group custom-group-spacing is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<h3 class=\"wp-block-heading has-contrast-color has-text-color has-link-color wp-elements-533f432434fe632dd4de85b5fdf1633b\"><strong>TMS\ub85c \uc27d\uac8c \uba54\uc2dc\uc9d5\ud558\uc138\uc694<\/strong><\/h3>\n\n\n\n<p>\uba54\uc2dc\uc9c0 \uc804\uc1a1\uc740 \ub2e8\uc21c\ud55c \uc5c5\ubb34\uac00 \uc544\ub2c8\ub77c \uace0\uac1d \uacbd\ud5d8\uc744 \uacb0\uc815\ud558\ub294 \uc8fc\uc694 \uc694\uc778\uc785\ub2c8\ub2e4. \ucd5c\uc2e0 \uae30\uc220\uc744 \ub3c4\uc785\ud574\ub3c4 \uace0\uac1d \ubd88\ub9cc\uc774 \ucee4\uc9c0\ub294 \ubc30\uacbd\uc5d0\ub294 \uc774\ub7f0 \uc694\uc778\uc744 \uac04\uacfc\ud558\ub294 \uac83\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uc124\uacc4 \ub2e8\uacc4\ubd80\ud130 \uace0\uac1d \uc911\uc2ec\uc758 \uc811\uadfc\uc744 \uc9c0\uc6d0\ud558\ub294 \ud734\uba38\uc2a4\uc628\uacfc \ud568\uaed8\ud55c\ub2e4\uba74 \uc5c5\ubb34 \ucd5c\uc801\ud654\uc640 \uace0\uac1d \uacbd\ud5d8 \ubaa8\ub450 \uc7a1\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud734\uba38\uc2a4\uc628\uc758 \uae30\uc5c5 \ub9de\ucda4\ud615 \uba54\uc2dc\uc9d5 \uc194\ub8e8\uc158 TMS\uc73c\ub85c RCS\ub97c \ub2e4\ub978 \ubb38\uc790, \uc54c\ub9bc\ud1a1, \uc774\uba54\uc77c\uacfc \ud568\uaed8 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud734\uba38\uc2a4\uc628\uc758 \uc804\ubb38 \uc778\ub825\uc774 RCS \ub3c4\uc785\ubd80\ud130 TMS \ud65c\uc6a9\uae4c\uc9c0 \uc9c0\uc6d0\ud558\uaca0\uc2b5\ub2c8\ub2e4. \uc624\ub298\ubd80\ud130 TMS\ub85c \uc27d\uac8c \uba54\uc2dc\uc9d5\ud558\uc138\uc694.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50 has-custom-font-size has-medium-font-size\"><a class=\"wp-block-button__link has-base-2-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/www.tason.com\/to\/customer_collect\" style=\"border-radius:10px;background-color:#3c3c3c\" target=\"_blank\" rel=\"noopener\"><strong>TMS \ubb38\uc758\ud558\uae30<\/strong><\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\ubc14\uc05c \uc5c5\ubb34 \uc911\uc5d0 \ub9cc\ub09c \uc5b4\ub824\uc6b4 \uc804\ubb38 \uc6a9\uc5b4, \uad81\uae08\ud558\uc9c0 \uc54a\uc558\ub098\uc694? \ud734\uba38\uc2a4\uc628\uc774 \uc5b4\ub835\uace0 \ubcf5\uc7a1\ud55c \uc6a9\uc5b4\ub97c \uc27d\uac8c \uc124\uba85\ud558\uaca0\uc2b5\ub2c8\ub2e4. \ud734\uba38\uc2a4\uc628 \ub2e8\uc5b4\uc11c\ub78d\uc5d0\uc11c \ud558\ub098\uc529 \uaebc\ub0b4\uc11c \ud655\uc778\ud574\ubcf4\uc138\uc694. IVR\uc740 \ubb34\uc5c7\uc778\uac00\uc694? IVR(Interactive Voice Response, \ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5)\uc774\ub77c\ub294 \ub2e8\uc5b4\uac00 \uc0dd\uc18c\ud560 \uc218 \uc788\uc9c0\ub9cc, \uc0dd\ud65c \uc18d\uc5d0 \uc774\ubbf8 \uc790\ub9ac \uc7a1\uc544 \ub9ce\uc740 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc775\uc219\ud55c \uc2dc\uc2a4\ud15c\uc785\ub2c8\ub2e4. \uc774 \uc2dc\uc2a4\ud15c\uc740 \uace0\uac1d\uc774 \uc804\ud654 \ud1b5\ud654 \uc911 \ud0a4\ud328\ub4dc \uc785\ub825\uc774\ub098 \uc74c\uc131 \uba85\ub839\uc744 \ud1b5\ud574 \uc6d0\ud558\ub294 \uc815\ubcf4\ub97c \uc5bb\uac70\ub098 &#8230; <a title=\"IVR (\ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5)\" class=\"read-more\" href=\"https:\/\/blog.tason.com\/wordpress\/ivr-interactive-voice-response\/\" aria-label=\"Read more about IVR (\ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5)\">Read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":8508,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[49],"tags":[549,84,551,550,73],"_links":{"self":[{"href":"https:\/\/blog.tason.com\/wordpress\/wp-json\/wp\/v2\/posts\/8493"}],"collection":[{"href":"https:\/\/blog.tason.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.tason.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.tason.com\/wordpress\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.tason.com\/wordpress\/wp-json\/wp\/v2\/comments?post=8493"}],"version-history":[{"count":5,"href":"https:\/\/blog.tason.com\/wordpress\/wp-json\/wp\/v2\/posts\/8493\/revisions"}],"predecessor-version":[{"id":9040,"href":"https:\/\/blog.tason.com\/wordpress\/wp-json\/wp\/v2\/posts\/8493\/revisions\/9040"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.tason.com\/wordpress\/wp-json\/wp\/v2\/media\/8508"}],"wp:attachment":[{"href":"https:\/\/blog.tason.com\/wordpress\/wp-json\/wp\/v2\/media?parent=8493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.tason.com\/wordpress\/wp-json\/wp\/v2\/categories?post=8493"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.tason.com\/wordpress\/wp-json\/wp\/v2\/tags?post=8493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}